Privacy Policy
PRIVACY POLICY – NAZAIRA
Nazaira respects your privacy. This policy explains how we collect, use, and protect your information.
1. Information We Collect
When you shop with us, we may collect:
· Name
· Phone number
· Email address
· Shipping & billing address
· Order details
· Payment confirmation (not card details)
2. How We Use Your Information
Your information is used to:
· Process and deliver your orders
· Share order updates
· Provide customer support
· Improve our services
· Send collection launches or offers (only if you opt in)
3. Payment Security
Payments are handled by secure third-party gateways. Nazaira does not store card numbers or banking credentials.
4. Sharing of Information
We share your data only when necessary:
· Courier companies (for delivery)
· Payment processors
· Legal authorities if required by law
We do not sell or rent your personal information.
5. Data Protection
We follow reasonable security practices to protect your data. However, no online system is completely secure.
6. Marketing Communication
You may receive emails or WhatsApp updates about Nazaira. You can opt out at any time.
7. Cookies
Our website may use cookies to improve browsing experience and analyze website performance.
8. Your Rights
You may request:
· Access to your data
· Correction of incorrect information
· Deletion of your data where legally allowed
9. Policy Updates
This policy may be updated as Nazaira grows. Continued use of our services means you accept the latest version.
10. Contact for Privacy Queries
FAQS
Nazaira – Frequently Asked Questions
ABOUT NAZAIRA
What is Nazaira?
Nazaira is a handcrafted clothing label rooted in traditional embroidery and timeless silhouettes. Every piece is made with detailed handwork, so no two garments feel exactly the same.
Where is Nazaira based?
We operate from India and ship across the country (and internationally in selected cases).
Are your pieces machine-made or handmade?
Most Nazaira garments involve hand embroidery and artisanal techniques. Small irregularities are part of the craft and make your piece special.
SIZING & PRODUCT CARE
How do I choose my size?
Each product page includes a size chart. If you’re between sizes or unsure, message us on WhatsApp — we’ll help you pick the best fit.
What if the size doesn’t fit?
You can request an exchange or return within 3 days of delivery. Items must be unused, unwashed, and with original tags intact. Refunds are processed with a ₹200 shipping deduction as per policy.
How should I wash and store my garment?
We recommend gentle hand wash or dry clean for embroidered pieces. Avoid harsh detergents and direct sunlight while drying.
Will the color look exactly like the pictures?
We try to show the most accurate shades, but slight differences can happen due to lighting and screen settings.
Do you customize designs?
We generally don’t offer customisation, but for bulk or special requests you can contact us and we’ll let you know what’s possible.
ORDERS & PAYMENTS
How can I place an order?
You can shop directly through our website or via links shared on our official social pages.
What payment methods do you accept?
We accept secure online payments through cards, UPI, net banking and other options available at checkout. COD may be available on selected orders.
Is my payment information safe?
Yes. Payments are processed through secure gateways. We do not store your card details.
SHIPPING & DELIVERY
When will my order be shipped?
Most orders are dispatched within a few working days unless mentioned otherwise on the product page.
How long will delivery take?
Delivery timelines depend on your location, but usually range between 4–7 business days after dispatch.
How can I track my order?
Once shipped, you’ll receive a tracking link via email or SMS.
Do you ship internationally?
No, we ship internationally in selected cases. Shipping charges and timelines vary by location.
What if my order arrives in parts?
Sometimes items ship separately. The remaining pieces will reach you soon, and tracking details will be shared.
EXCHANGES, RETURNS & CANCELLATIONS
Can I return my order?
Yes. Returns are accepted within 3 days of delivery. Items must be unused, unwashed, and returned with original tags intact. Refunds are issued to the original payment method with a ₹200 shipping deduction.
When can I request an exchange?
Exchanges can be requested within 3 days of delivery, subject to stock availability and product condition (unused, unwashed, tags intact).
What if the product I want in exchange is sold out?
If the requested item or size is unavailable, you may return the product and receive a refund as per the refund policy.
Can I cancel my order?
Orders can be cancelled only within a short time after placing them. Once the order is processed or shipped, cancellation may not be possible.
